General conditions


How do I book?

You may book by placing a request via our form! We shall answer as soon as possible!R

How do i pay for my booking?

We ask for a down payment equivalent to about 30% of the total sum to confirm the booking within a week of your confirmation. The remaining sum shall be paid on arrival.

Can I bring my pet with me?

Many of our rental home do not allow guests to bring pets on the premises. If you have a pet, please say when placing your request, specifying type and size, and we shall decide case by case.

Is there a maximum number of guests per apartment?

Maximum capacity is clearly indicated in each apartment description, and it includes children/babies. It is not allowed to exceed this number, unless authorized by us. We reserve the right to refuse entry, or ask for additionl payment if this limit is exceeded.

Is there a time limit to book?

No, we accept booking any time, even for the next day

How does the check-in process works?

We welcome our guests at our office in Andalo on arrival!

During your stay

Do I need to bring kitchenware/towels/sheets, etc…?

The apartment’s kitchen is furnished with everything you might need during your stay. Most apartments offer additional appliances like dishwasher, washing machine or oven, clearly listed in each apartment specifications. page

Sheets and towels are included in the price of the booking.

What about check-in and check-out?

We usually open check-in procedures at 3.30 pm, up until 6.30 pm. In case of late check-in, please remember to warn us. Check-out is mandatorily by 10 am, unless previously agreed.

What is included in the price?

Our prices already include your stay, utilities, cleaning fee, sheets and towels (including a change per week in case of a longer stay), and wi-fi connection (if the house has one). We can provide baby beds/seats on request, free of charge. Dolomiti Paganella guest card for every guest if the house provides it.

Are there any activities for kids/adults/families in the area?

There certaily are aplenty! The Dolomiti Paganella area offers a lot of different activities, from mountain biking, to hiking, to paragliding experiences with certified guides. Water sports on Molveno lake, or just relaxing in the sun. cradled by the waves on an electric boat ride. Kids can take advantage of two swimming pools, or the many adventure parks both in Andalo and Molveno!

End of stay

How does the check out work?

We remind guests that check-out is mandatorily by 10.00 am, unless previously agreed. Keys can be dropped off at our office.